Return & Exchange
By placing an order with WooSeal, you agree to the following Return & Refund Policy.
Return Conditions
1. Returns
You may request a return within 30 days of receiving your item.
To be eligible for a return, the item must be:
- Unused and unworn.
- In its original condition.
- Returned with all original packaging intact.
Items that show signs of wear, use, damage, or handling beyond what is necessary to inspect the product will not be eligible for a refund.
Return shipping costs for change-of-mind returns are the responsibility of the customer.
2. Returns for Defective or Incorrect Items
We gladly accept returns within 30 days of delivery if the issue is caused by our error, including:
- You received the wrong item.
- The item arrived damaged.
- The item has a manufacturing or quality defect.
If your return is approved after inspection, WooSeal will reimburse the return shipping cost. Please keep your shipping receipt until your return is fully processed.
3. Returns Not Accepted
We do not accept returns or exchanges in the following cases:
- Items that show signs of use, wear, or damage beyond normal inspection.
- Intentionally damaged or altered items.
- Products or packaging that cannot be resold (e.g., torn, scratched, dented, or missing original packaging).
Return Process
If you would like to return an item, please contact us via support@wooseal.com before sending it back.
All return requests must be submitted before sending items back.
Once we receive your request, we will provide the return address within one business day.
Do not return items to the original shipping address.
Returns sent without prior authorization will not be accepted.
Inspection & Refunds
All returned items are subject to inspection to ensure they meet our return standards.
Once your return meets our requirements and has been shipped, the refund will be processed to the original payment method.
Estimated processing times:
- PayPal / Apple Pay / Google Pay: 3 business days (actual time depends on your provider)
- Credit Cards: 3 business days (actual time depends on your bank)
Refund timing may vary slightly depending on your payment provider.
Order Cancellation
Please note: Orders cannot be canceled directly through the website.
Important:
A small processing fee (1.5%) may apply to cover transaction costs charged by payment providers.
If you cancel and place a new order instead, we will automatically cancel your previous order and issue a full refund with no fee deducted.
Need Help?
For return instructions, refund inquiries, or cancellation requests, contact us at support@wooseal.com.
We’re here to help and typically respond within 24 hours.